Claims Management

Claims Management

What's New?

  • Property & Casualty Insurance Services


    EPIC supports our clients’ risk management efforts with a highly professional and experienced claims team. We have strategically organized our claims operations to include insurance professionals with extensive technical skills and legal expertise in claims management. The importance of claims management service in the insurance process can never be overstated. As an advocate for our clients, our main objective and focus is to ensure that the adjusting and settlement process associated with a claim is as efficient and economical as possible. When a claim occurs, our claims professionals actively engage with adjusters, insurers and legal representatives to help facilitate the settlement process and to make sure our clients receive the level of service, responsiveness and policy coverage they need and deserve.

    Our team of claims professionals concentrates on areas of service that have the greatest impact on the ultimate cost and outcome of a claim.

    A few of these areas include:

    • Aggressive Client Advocacy
    • Claim Reviews and Reserve Analysis and Management
    • Special Claim Handling Procedures
    • Large Loss Consultation
    • Provider Evaluation, Selection, and Management
    • Claims Auditing and Consulting
    • Rapid Response for Large Loss and Catastrophic Events

    The breadth of our claims management expertise is extensive and includes the following coverage areas:

    • Business Automobile Liability and Property Damage
    • Complex Property
    • General Liability/Products Liability
    • Workers’ Compensation
    • Executive Protection and Employment Practices Liability

    Through our long‐established relationships with major insurance markets, significant experience in handling a broad spectrum of complex claims, and our highly skilled claims professionals, we are well positioned to provide our clients with the superior service and support they need not only when a claim occurs, but before the first claim. Our team is here for you before a claim occurs and throughout the life of each claim.

    EPIC’s Claim Management Services include, but are not limited to:

    • Electronic claim reporting and monitoring
    • Developing and assisting with implementation of internal claims procedures and reporting requirements
    • Facilitating and participating in internal claim review meetings
    • Facilitating communications among carrier and client representatives, including defense counsel
    • Assisting with coverage dispute resolution
    • Creating customized summaries of claim updates and activity
    • Providing updates on recent legal opinions and/or other corporate governance changes that influence executive risk lines of coverage and property & casualty liability exposures
    • Developing customized reporting solutions on complex program structures
    • Deductible Bill Review
    • Loss Trending and Analysis
    • Developing claims settlement strategies



    Chantelle J. Dortch
    Vice President, Property & Casualty Claims