Administration and Technology
When your benefits team can focus on the big picture, the whole organization moves forward. That’s exactly what EPIC’s Administration and Technology Solutions team is built for. We handle the technology, the administration, and the employee support, bringing experienced specialists who keep your systems running, your operations connected, and your people supported every day.
HR Technology Solutions
Most employers know their HR technology isn’t keeping up. What they don’t always know is where to start, which vendors to trust, or how to get from selection to a successful go-live without draining their internal team. EPIC’s HR Technology Solutions practice was built for exactly that. Our consultants work alongside your HR and IT leaders to assess what you have, source what you need, and bring the hands-on expertise to guide implementation from planning through go-live and get it right. We cover the full spectrum of human capital management technology, including HRIS, payroll, benefits administration, workforce management, and talent management, for employers of every size. Our provider-agnostic approach helps clients evaluate leading HCM and benefits administration providers with objectivity and confidence.
We bring deep expertise across every layer of your people technology stack:
- Workforce management including core HRIS, payroll, timekeeping and scheduling
- Talent management including recruiting, onboarding, and performance
- Benefits administration
Benefits Help Desk
Benefits questions don’t stop because your HR team is busy. They pile up. Employees need help understanding what’s covered, fixing a claim, or figuring out enrollment. Every one of those conversations takes time your team doesn’t always have. That’s where EPIC’s Benefits Help Desk team steps in. We serve as a confidential, knowledgeable extension of your benefits department, fielding employee inquiries. Our advocates know your plans inside and out, which means your employees get thoughtful, accurate support and your HR team gets the breathing room to focus on the bigger picture.
The Benefits Help Desk is a resource staffed by client advocates who support your employees by phone, email, or fax, offering services such as:
- General plan inquiries across all health and welfare benefits
- Annual enrollment support including enrollment website navigation support
- Claims advocacy and resolution
- Employee onboarding and offboarding
Benefits Administration
Benefits administration looks simple on paper. In practice, it touches everything. It is not just a system. It requires ongoing attention, sound judgment, and consistent follow-through. Many platforms promise simplicity but leave your team to manage the complexity behind the scenes.
At EPIC, we offer a range of leading benefits administration systems and pair them with experienced, hands-on specialists who design, implement, and manage your solution from end to end. Enrollment, payroll, carrier connections, file integrations, and employee support are all brought together into one connected model.
The result is technology that is functional, fully supported, and able to evolve with your business over time.
