DoNoHarm.exe: The Liability Reckoning for AI in U.S. Healthcare
… performance of professional services. In healthcare, it traditionally applies to administrative functions, such as billing errors, credentialing mistakes, or delays in referral processing, rather than direct clinical judgment. For hospitals and provider organizations, E&O is often packaged with broader professional liability coverage or structured as part of a layered risk program. Unlike medical malpractice insurance, which responds to bodily injury resulting from direct patient care, E&O addresses less tangible but equally damaging failures in service delivery or advice. A typical E&O policy covers: Negligent performance of services (e.g., revenue cycle management errors) Failure to render services …
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