Join EPIC for insights into some of the most comprehensive research on pharmacy benefit manager (PBM) customer satisfaction, hosted by our Pharmacy Solutions team at PSG.

Hear more about PSG’s latest research and what it means for the market. Register today for our complimentary webinar on Wednesday, November 9. Industry giants Beth Hebert-Silvia, RPh, Senior Vice President of Health Plan Consulting, and Morgan Lee, Ph.D., MPH, CPH, Senior Director of Research and Strategy will blow your mind with the latest findings.


Wednesday, November 9, 2022

  • Noon to 1 p.m. PT
  • 1 to 2 p.m. MT
  • 2 to 3 p.m. CT
  • 3 to 4 p.m. ET

You’ll get a recording of our exclusive review of the 2022 PBM Customer Satisfaction Report after the event, even if you cannot attend live.

Here are just a few of the many findings from the report:

  • PBM satisfaction declined from 8.2 in 2021 to 7.8 in 2022. The likelihood of recommending the current PBM also declined.
  • On nearly every measure, health plans reported significantly lower satisfaction ratings than employers.
  • PBMs have the most opportunity for improvement related to integration with other solutions, differentiating and customizing products, contract and service flexibility, trend management, and clinical outcomes reporting.


Pharmaceutical Strategies Group (PSG) joined EPIC in 2021, bringing the knowledge and resources of one of the nation’s largest independent pharmacy benefit consulting firms into the EPIC Employee Benefits Consulting practice.