Take a Closer Look at the Complexities of PBM Satisfaction
Choosing, negotiating a contract, and navigating a relationship with a pharmacy benefit manager (PBM) isn’t one size fits all. No single PBM is “best” across the board, and customer needs and priorities vary based on many factors – organization type, plan size, member demographics, etc. Our Pharmacy Solutions team at Pharmaceutical Strategies Group (PSG) highlights the intricacy of plan sponsors’ relationships with their PBMs in their latest market research, the 2022 Pharmacy Benefit Manager Customer Satisfaction Report. It outlines high-level satisfaction ratings and dives even deeper into ratings for over 30 services and functions, a dozen clinical and cost …
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